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Monday, April 28, 2014 - 00:15 to Wednesday, June 18, 2014 - 23:45

Nursing Assistant

Herzing University - Orlando offers a short, 5-week certificate course that will prepare you to become a Certified Nursing Assistant (CNA). Learn the academic knowledge you need in the classroom and then practice your patient care skills in Herzing's state-of-the-industry medical lab. Plus, tuition includes your first attempt at getting your CNA license!

Date:Call your campus for upcoming dates  
Course Number:PC 101  
Course Name:Nursing Assistant  
Semester Credit Hours:8.00  
Course Type:TypeClock hours per creditClock hours
 Lecture and Discussion1590

Course Description:

This course is designed to prepare students for employment as nursing assistants in long term, acute, and other healthcare facilities. The content focuses on interpersonal skills, overview of the human body, medical terminology, legal and ethical responsibilities, safe and efficient work, restorative care principles, geriatrics, nutrition, pet-facilitated therapy, health and safety including CPR and employability skills. Instruction is provided through classroom, laboratory, and clinical experiences. Upon completion of the course, the student is eligible to sit for the Certified Nursing Assistant exam.

Learning Objectives:

  1. Demonstrate knowledge of the health care delivery system and health occupations.
  2. Use oral and written communication skills in creating, expressing and interpreting information and ideas.
  3. Describe the importance of professional ethics and legal responsibilities
  4. Demonstrate an understanding of and apply wellness and disease concepts
  5. Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.
  6. Recognize and respond to emergency situations
  7. Recognize and practice infection control procedures
  8. Use information technology tools. 
  9. Explain the importance of employability skill and entrepreneurship skills. 
  10. Demonstrate knowledge of blood borne diseases, including aids
  11. Demonstrate mathematics and science knowledge and skills.
  12. Demonstrate language arts knowledge and skills.
  13. Demonstrate personal money-management concepts, procedures, and strategies.
  14. Solve problems using critical thinking skills, creativity and innovation.
  15. Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
  16. Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
  17. Use verbal and written communications specific to the Nursing assistant.
  18. Demonstrate legal and ethical responsibilities specific to the nursing assistant.
  19. Perform physical comfort and safety functions specific to the nursing assistant.
  20. Provide personal patient care.
  21. Perform patient care procedures.
  22. Apply principles of nutrition.
  23. Provide care for geriatric patients.
  24. Apply the principles of infection control specific to the nursing assistant.
  25. Provide biological, psychological, and social support.
  26. Perform supervised organizational functions, following the patient plan of care.
  27. Assist with restorative (rehabilitative) activities.

Required Texts:

Whitenton, L., & Walker, M. (2010) CNA: Certified Nursing Assistant. Upper Saddle River, NJ: Pearson. ISBN- 13-978-0-7897-3934-6

Wolgin, F., Smith, K., & French, j. (2012). Pearson’s Nursing Assistant Today. Upper Saddle River, NJ: Pearson. ISBN- 978-0-13-506442-9


As needed and directed by the instructor

**Please note: Different students learn at different rates.  However, students should expect to spend two hours in study and preparation for each hour spent in the class.  This would include reading, papers, projects, exercises, study and other preparation.  Similarly, students should expect to spend one hour in study and preparation for each two hours spent in lab.

Topic List

  1. Health care delivery systems
  2. Health care occupations
  3. Communication skills
  4. Ethic and legal responsibilities for the NA
  5. Wellness, prevention and disease concepts
  6. Safety within the environment
  7. Safety of the patient
  8. Organizational performance
  9. Regulatory compliance
  10. Emergency situations and the role of the NA
  11. Infection control measures
  12. Electronic health record
  13. Career development skills
  14. Money management
  15. Solving problems
  16. Roles of the RN, LPN, and NA
  17. Teamwork
  18. NA communication skills
  19. Comfort measures
  20. Personalized patient care
  21. Patient care procedures
  22. Nutrition principles
  23. Provide care to patients through the lifespan
  24. Rehabilitative activities
  25. Providing support to the family and patient 


Assigned Readings
Laboratory Practice and Evaluation
Case Studies
Role Play
Written Paper
Group Work


Final Exam
Lab Skills Check Off (Pass/Fail)
Electronic Documentation
Clinical Paperwork (Pass/Fail)

Total                    100 points

** Exam Make-up Policy:

  1. If a student is absent for a course exam, the missed exam must be made up within seventy-two hours, as scheduled by the instructor.
  2. A maximum grade of 76% is available for the make-up exam.
  3. The make-up exam will be in essay format, with the number of questions determined by the instructor. A total of one hour will be allowed for this make-up exam.
  4. The make-up exam will be allowed one time per course, any future missed exams will be awarded a grade of 0%.
  5. This policy doesn’t apply towards quizzes.
    1. Quizzes: are to be completed via Blackboard by the specified due date and time using the Respondus Lockdown Browser.
    2. Real EHR:Pearson’s RealEHR is designed to expose students to electronic documentation in a simulated program. Pearson’s RealEHR provides an experience which is comparable to the software used in many hospitals. The program is used to familiarize students with electronic documentation, and to teach students how to document accurately. Students will engage in “real-time charting” while in lab, and have homework assignments from this program.
    3. Exams: Exams are mandated to be taken as scheduled by the instructor. Exams are designated to assist in the assessment of student’s knowledge and comprehension of the material.
    4. Homework: Homework is used to reinforce and assess learning from the assigned readings.

Grading Scale

Letter Grade Range

A 93-100

A- 90-92

B+ 87-89

B 83-86

B- 80-82

C+ 76-79

F Below 76

Late Assignment Policy: Late assignments will not be accepted unless prior authorization has been granted by the instructor of record. Late assignments are defined as any submission entered after the scheduled due date & time.

In order for the student to complete the nursing assistant program, a grade of 76 or higher must be achieved in the didactic portion of this course and the student must pass all lab/clinical assignments and check offs.

Receive $1,000 Scholarship by Continuing Your Studies!

Upon completion of the Patient Care Technician diploma program, you can re-enroll into the next scheduled Practical Nursing program and receive a $1000 scholarship towards tuition! Speak to the admissions department for details.

** Disclaimer: This syllabus is not a contract. The instructor reserves the right to alter the course requirements, schedule, and/or assignments based on new materials, class discussions, or other legitimate pedagogical objectives. Students will be given notice of relevant changes in class or via email.

With Herzing University, a college education is within your reach. Whether you are a recent high school grad, a working adult, or a transfer student, we’ll help you find the right program for your educational and career goals. We’ve also made our admissions process simple and straightforward!

Our online program offers the flexibility, personalization, and support you need to succeed in today’s ever-changing job market. We offer undergraduate, graduate, and associate degrees, as well as diplomas in over 50 programs and a continuing education program.

Want to learn more? To get started, visit us online! See what our students are saying on Facebook.

Herzing University was ranked as one of the top-rated online bachelor’s programs by the U.S. News and World Report 2014 survey. Out of all online bachelor’s programs in the nation that were surveyed, Herzing was ranked in the top 125. Criteria that contributed to this ranking include credentials of faculty, student services, student satisfaction, graduation rate, and library resources.

Chat with us today and see for yourself what makes the Herzing University education experience unique!

Wednesday, January 8, 2014 - 08:45 to Monday, February 24, 2014 - 08:45

Herzing University System President Renee Herzing will be among those participating in commencement exercises for graduates of the Herzing University - Toledo campus, to be held Saturday, May 17, at the Maumee Performing Arts Center, 1147 Saco St., Maumee. Dozens of Herzing University - Toledo graduates will receive their associate, bachelor’s, and master’s degrees in programs including healthcare, business, technology, graphic design, and criminal justice.

The keynote speaker for commencement activities will be Rep. Cliff Rosenberger, a two-term state representative who chairs the Ohio House Higher Education Subcommittee. The Air Force veteran also serves on the Ohio House Military and Veterans Affairs Committee and Public Utilities Committee.

For questions regarding this event, please call (419) 776-0300 or email

Saturday, May 17, 2014 - 08:45

Use menu above to see program offerings.

Established in 1970, Herzing University - Akron has been serving the community for 45 years as a provider of hands-on, job-related skills training. Formerly known as Akron Institute, our programs in Healthcare, Technology, Design, Public Safety, and Business have helped Akron graduates begin rewarding and challenging careers throughout the tri-county area. Our building is located on 1600 South Arlington in Akron. We invite you to contact our admissions department today for more information at (330) 724-1600 or toll free at (800) 311-0512.


Library Services

Library Resources and Services

A variety of library resources and services are available for students in both on-campus and online Herzing programs.


  • All students, at campuses and online, have access to dozens of extensive research databases which include thousands of journals, magazines, images, e-books, newspapers, transcripts, and multimedia. These electronic resources are available 24x7 via an Internet connection at home or on-campus.
  • Campus libraries have supplemental collections including books, periodicals, and multimedia, as well as facilities for study and research.


  • A team of professional librarians work with students regarding reference questions and use of the electronic and print resources.
  • Librarians are available via toll-free phone, email, chat, and more.
  • Faculty members work with librarians to match library resources with the research resources needed for assignments and research projects.
  • Information literacy skills are integrated with the curriculum so students can develop their ability to work with resources effectively and efficiently.
  • Research collections, guides, tutorials, and other materials are available to students.

The librarians support development of independent learning skills by offering research information and assistance for both focused and general research.

Tuesday, Apr 23, 2013

Scottie Jean Lovell Andrews

Scottie Jean Lovell Andrews, a native of Wichita, Kansas, is a true country girl. When Scottie was young, the whole family had to move back to Alabama so her father could take care of his mother. Scottie grew up in a rural Alabama town, one of six children. Her father was a construction worker and her mother worked nights at a cotton mill. Scottie and her siblings would wake up at 4am to get their father up for work and prepare the younger siblings for school until their mother returned from her job.

Scottie helped tending to chickens and cows on the family’s property; instead of taking summer holiday vacations, Scottie worked in their garden planting potatoes and carrots.

Up until the age of 16 everything was going well for Scottie.

Suddenly, however, her younger brother passed away. Scottie was devastated. She turned to drugs and lost interest in her high school classes. Looking back, Scottie now realizes that she was grieving for her brother, and that she simply wanted to hurry up and graduate. Soon after high school graduation she married and had two children. Scottie was able to find a job in the medical field as a certified nursing assistant, CNA. She worked nursing assistant jobs for many years but it was a stressful life, and the income was barely sufficient for the needs of her growing family. Scottie came to feel that she was running in place, living paycheck to paycheck – and she worried that is just how life was supposed to be. Throughout, however, Scottie pushed her own kids to get good educations. And eventually, she decided to practice what she had been preaching to her children about educational attainment.

After she had been working nursing assistant jobs for about 15 years, Scottie hit another bump in the road. The company where she worked downsized and Scottie lost her job. After months of job-hunting, she couldn’t find a position in the same field. Employers told her that despite her lengthy experience, they would not hire her because she did not have education in the medical field. It was then, at age 45, that Scottie made the decision that she had to go back to school and get an education.

Scottie never thought she would go back to school after she graduated from high school. But after she researched some schools, found that Herzing University Online courses offered her the flexibility she needed. She knew she would not have time to go to a campus to attend classes because she was working as a hospice caretaker. Her days consisted of working long hours and then coming home only to study until bed time. It was a rough 16 months and Scottie says that only determination got her through. Her school choice eventually paid off: Herzing helped her find a job after graduation.

After graduating from Herzing at the head of the Dean’s List with honors, Scottie got a job in medical coding and billing. Since starting in May 2007, Scottie has received three pay raises. She says she had little self-esteem before she went to school at 45. Now at 50 years old, Scottie feels very confident in herself.

Her future looks bright. She is scheduled to take the coding certification exam soon and hopes to be able to work from home after she gets her certification. Scottie is looking forward to spending more time at home with her 11 grandchildren.

Scottie Jean Lovell Andrews

Toledo - Continuing Education - ERP Certificate of Completion using SAP Software Program

Date:Call your campus for upcoming dates
Course Number/Program Code:CE 0066/CEERP
Course Name:ERP Certificate of Completion Using SAP Software Program
Contact Hours:16.00
Days to Complete:2
Location:5212 Hill Avenue, Toledo, OH  43615
Who Should Attend:Managers, supervisors, key users, or anyone interested in gaining basic knowledge of SAP solutions
Course Type:Lecture, discussion, and hands-on

Course Description:

This course will provide a critical examination of issues embedded in the practice of providing customer service. Topics include research about best practices in customer service and communication techniques, psychologically-based methods for dealing with the management of customer complaints, and the roles of a customer service employee and supervisor within ethical boundaries and common business practice. This course will present an overview and offer hands-on exercises of ERP/SAP systems in the areas of sales and distribution and materials management. This course will teach the fundamental concepts of ERP/SAP software provided by SAP University Alliance.

Learning Objectives:

Upon successful completion of this course, the student will be able to:

  1. Define the role of customer service in an organization.
  2. List factors of customer expectations.
  3. Define strategies for successful customer service.
  4. Demonstrate an ability to communicate with customers.
  5. List strategies for customer retention.
  6. Explain a company’s business functional areas and business processes.
  7. Identify business problems inherent in non-integrated information systems.
  8. Discuss ERP systems as a solution to such problems.
  9. Complete an introduction to various enterprise resource planning (ERP) systems.
  10. Address how integrated information systems improve business operations.
  11. Apply knowledge and skills to the real business world.
  12. Understand business operations, business processes, and functional areas of a real organization.
  13. Find business problems in the organization, and propose solutions of information systems for solving these problems.

Required Texts or other supplemental materials:

Customer Service: A Practical Approach, Elaine K. Harris, Prentice Hall, 6 edition, (January 15, 2012), 013274239X/978-0132742399



Enterprise Resource Planning Using SAP Outline:

Welcome and Introductions8:00 am–8:30 am
ERP Certificate of Completion using SAP8:30 am–10:15 am
Course Overview
Enterprise Resource Planning (ERP)
Business Functions/Business Processes
Marketing and Sales (M/S)
Supply Chain Management (SCM)
Accounting and Finance (A/F)
Human Resources (HR)
10:30 am–12:00 pm
Customer Service
SAP User Interface
Business Processes
Case Study
Sales Order
Post Goods Issue
Create Billing Document
Post Payment
Display Reports
Functional Silo View of an Organization
1:00 pm–2:30 pm
SAP Overview
SAP Navigation
Understanding and Recognizing SAP Screens, Fields, Menus, Icons and Special Features
Learn Key Terms and Transaction Codes
Sales Order Process
Sales and Distribution (SD)
Material Management (MM)
2:45 pm–5:00 pm
ERP Certificate of Completion using SAP
Cover SAP Content
Case Study
8:00 am–10:15 am
Create Purchase Requisition
Create RFQ
Create Purchase Order
10:30 am–12:00 pm
Goods Receipt
Create Invoice Receipt From Vendor
Display Vendor Line Items
1:00 pm–2:30 pm
Stock Overview
Enter Incoming Invoice
Post outgoing Payment
Vendor Balance Display
G/L Account Balance Display
2:45 pm -5:00 pm

Nitrous Oxide/Oxygen Inhalation Sedation Training

Date: Call your campus for upcoming dates
Course Number: CE 0044
Course Name: Nitrous Oxide/Oxygen Inhalation Sedation Training
Contact Hours: 12.0
CEUs: 1.2
Prerequisite(s): None
Course Type: Lecture, discussion and hands-on

Course Description:

This course is for beginning or refining the student’s skills in nitrous oxide administration. This practical course will give the student the capacity to reduce patient anxiety and fear in the dental office. The student will administer and manage three (3) patients with nitrous oxide. All equipment and materials are provided, including a valuable text for your reference in the dental office.

Learning Objectives:

Upon successful completion of this course, the student will be able to:

  1. Apply the scientific rationale for the use of nitrous oxide/oxygen in managing pain.
  2. Learn the procedure necessary to safely and effectively administer nitrous oxide/oxygen.
  3. Differentiate between the advantages and disadvantages of nitrous oxide.
  4. Explain and demonstrate the indications and contraindications for the administration of nitrous oxide/oxygen analgesia.
  5. Provide a hands-on administration of nitrous oxide/oxygen for three (3) patients.

Required Texts or other supplemental materials (Please include ISBN number):

Handbook of Nitrous Oxide and Oxygen Sedation [Paperback]; Morris S. Clark, DDS, FACD and Ann Brunick, RDH, MS; Mosby; 3 edition (October 9, 2007); ISBN-10: 0323048277; ISBN-13: 978-0323048279; approximate price: $45.75


Pass/fail. The student will receive a certificate upon completion of coursework.

TOPICAL Outline:

Day 1

8–10 a.m.                                 Lecture and discussion

10:15–10:30 a.m.                      Break

10:30 a.m. to 1230 p.m.            Lab

                                                ¡ Demonstration of administration of nitrous oxide/oxygen

                                                ¡ Administration of nitrous oxide/oxygen by student on patient 1

12:30–1 p.m.                            Lunch

1–4:30 p.m.                              Lab

                                                ¡ Administration of nitrous oxide/oxygen by student on patient 2

                                                ¡ Administration of nitrous oxide/oxygen by student on patient 3

Day 2

9 a.m.–noon                              Lecture and discussion

Noon–1 p.m.                             Review of materials/exam