Policies

Below is a list of Herzing University policies that are asked about the most often. To view all of our policies in their entirety, please review our Course Catalog.

Recently Updated Policies

• Appeal Procedures

  If a student is dissatisfied with a decision or action by a member of the University’s faculty or staff they may appeal that decision using the procedures outlined in this section. Appeals fall into the following areas: grade appeals, academic termination (dismissal) appeals, and adverse action appeals. If, after attempting to follow the steps below, a student believes he or she did not receive the appropriate due process or if the matter in dispute does not fall into one of these three areas, the student may file a grievance or complaint in accordance with the provisions in the following section.

  Grade Appeal Procedure

  A student who has a dispute with an instructor’s grading on a test/assignment or the final grade in a course must follow the steps outlined below:

  1. The student must first try to resolve the difference with the instructor involved. If the instructor agrees to the student’s request, the instructor will make the appropriate change in the grade book or submit a grade change through the Academic Dean. If the student agrees with the instructor’s decision, the matter is dropped.
  2. If a satisfactory solution cannot be reached between the student and the instructor, the student may submit a written grade appeal to the Academic Dean. A grade appeal must be made within two weeks for an exam and within 30 days of grade issuance for a course. The Academic Dean will investigate the facts of the case and make a decision in writing regarding the grade within seven days of receiving the appeal.
  3. Normally, the decision of the Academic Dean regarding a grade appeal is final. However, if the student still feels a satisfactory solution has not been reached, the student may submit a further written appeal to the Campus President. Appeals to the Campus President must be submitted within 30 days of the Academic Dean’s decision. The Campus President’s decision will be made in writing within seven days of receiving the appeal and will be final.

  Academic Termination Appeal Procedures

  If a student is terminated (i.e., dismissed) from the University for lack of Satisfactory Academic Progress (SAP), the student may appeal by following the steps below:

  1. The student may submit a written petition to the Satisfactory Progress Committee through the Academic Dean’s office. The written petition of appeal must contain verifiable documentation of mitigating circumstances that contributed to poor academic performance and a realistic plan for improvement. The written petition must be submitted prior to the beginning of the following term if the student wishes to continue without interruption. However, the student must appeal within 12 months of dismissal or all rights of appeal expire. The Committee will meet within two weeks or receiving an appeal and will attempt to accommodate more urgent schedules.
  2. The Satisfactory Progress Committee will be comprised of the Campus Academic Dean, the Campus Director of Financial Aid, and at least one additional member appointed by the Campus President. The Satisfactory Progress Committee will consider all the facts of the appeal and will provide a recommendation to the Campus President within two days.
  3. The Campus President will consider the recommendation of the Satisfactory Academic Progress Committee and will render the final decision on the petition in writing within two days. If the petition of appeal is approved, the student will be reinstated on academic probation and provisions of the University’s academic probation policy will apply.

  NOTE: A student who withdraws while in good standing with the University or is withdrawn for administrative reasons while in good standing with the University (such as for having missed excessive classes) may be readmitted normally and is not required to appeal under these provisions.

  Adverse Action Appeal Procedures

  Adverse actions are disciplinary actions due to a student violating student conduct policies or academic honesty standards. These can include termination, suspension, probation, or other academic penalty. An example of “other academic penalties” could be the awarding of a zero on a test or assignment or assignment of an “F” (failure) in a course. All adverse actions take effect immediately when imposed by the appropriate instructor or campus administrator, but are subject to appeal.

  If the student disputes the basis for an adverse action, the student may appeal the action with the following procedure:

  1. A student appealing an adverse action must submit a written statement with supporting evidence (if any) disputing the basis of the adverse action to the Campus President. The Campus President will investigate the facts of the case and render a final decision in writing within seven days.
  2. If dissatisfied with the decision of the Campus President, or if the adverse action was taken by the Campus President, the student may appeal to an Appeal Board. Any such appeal must be made in writing within 30 days for suspensions, probations or other academic penalties, and within three months for terminations. A request to be heard before the Appeal Board must be in writing to the Campus President and it must set forth, in significant detail, the basis for the appeal. An Appeal Board hearing will be held within a reasonable period of time, usually two weeks. The board will be comprised of three faculty or staff members, none of whom have been instructors of the student, two of whom will be appointed by the Campus President and one of whom can be selected by the student. The appealing student may call witnesses and provide other evidence to support his/her case. The decision of the Appeal Board will be by majority vote, will be made within two days of the Board’s meeting, and will be final and binding upon the University and the student.
  3. If a suspension has already taken place and the course(s) is/are still ongoing and, upon appeal, is reversed by the Campus President or an Appeal Board, the University will provide reasonable assistance and time for the student to make up missed material, tests, or projects, all of this being on the basis that such extra time or instruction is practical in the sole judgment of the University. In the event a student has already been terminated or suspended and the course(s) has/have ended, the student will be allowed to retake, at no cost, any courses that were interrupted by a termination or suspension that was reversed upon appeal.

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• Arbitration

  Any unresolved dispute or claim by or between a student and Herzing University (or any of the University's employees, officers, directors or staff ) arising from, or pertaining to, enrollment in, and/or participation in, any educational program offered by Herzing University shall be resolved by binding arbitration by a single arbitrator conducted pursuant to the substantive and procedural requirements of the Federal Arbitration Act, 9 U.S.C. § 1 et seq., OR the Wisconsin Arbitration Act found at Wis. Stat. Chapter 788. All students enrolled by the Madison Campus or the Online division in Milwaukee shall be governed by Wisconsin Arbitration Act. All other students will be governed by the Federal Arbitration Act.

  The arbitration proceeding shall be conducted by the single arbitrator using the most current commercial rules for small cases promulgated by the American Arbitration Association (AAA). While the AAA rules shall be utilized by the arbitrator, the proceeding shall not be administered by the AAA absent written agreement by both the undersigned student and an authorized representative of Herzing University. Further, absent written agreement by both parties, the selection of the arbitrator shall be made by the parties consensually and shall not be made by AAA absent the prior written agreement by both the undersigned student and an authorized representative of Herzing University.

  The parties to this Agreement agree to act promptly in the selection of the arbitrator and further agree that the arbitrator shall have legal training and experience in the field of higher, post-high school education. The location of the arbitration proceedings and final hearing shall be conducted at a location to be selected by the arbitrator within the County and State where the student is enrolled for Herzing University coursework (for either in-person classes on-site or on-line classes) or, if both sides agree, at such other location as may be mutually agreed to by the parties.

  Any dispute regarding the selection of said arbitrator shall be handled in accordance with either the Federal Arbitration Act or the Wisconsin Arbitration Act as appropriate to the student's enrollment as specified in the first paragraph above. Neither party shall have the right to conduct written discovery against the other or conduct depositions against the other or third parties except to the extent specifically authorized by statute under the Federal Arbitration Act or the Wisconsin Arbitration Act as appropriate to the student's enrollment as specified in the first paragraph above.

  All determinations as to the scope, enforceability and effect of this Arbitration Agreement shall be determined by the arbitrator, and not by a court. The final award rendered by the arbitrator may be entered and enforced in any court having jurisdiction. The arbitrator shall have authority to award in favor of the substantially prevailing party reimbursement of its actual reasonable attorney fees and costs of the arbitration from the losing party. The arbitrator shall not have authority to award punitive damages against either side.

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• Attendance Policy and Procedures

  Attendance Philosophy

  The philosophy of Herzing University is that college is not only a place to learn technical and business skills and to develop academically, but also a place to develop important work habits. Important work habits include responsibility and reliability, and attendance is a major factor in both. Also, a student should understand that missing a class affects more than the individual student. It affects the class if the student has to ask questions regarding what was covered when he or she was not there, and it affects the instructor who may have to assign make-up material or give other individual attention to the absentee. For that reason and to avoid disruption to the educational process caused by erratic attendance, the University emphasizes attendance in all courses.

  Withdrawals due to Attendance

  Herzing University is required to withdraw students from school after fourteen consecutive calendar days of non-attendance. Attendance will be checked daily and students not meeting the attendance policy will be withdrawn. Attendance will be monitored for all ground courses, online courses and clinical courses. Herzing University breaks and official holidays are not included when counting the fourteen days.

  New Students

  New students must attend or log into week two of courses in order to become Active students. If a new student does not attend a class in week two, his or her enrollment will be cancelled. Week one is considered a trial period for new students only. A new student that attends week one but never attends week two will not become an Active student and his or her enrollment will be cancelled.

  Continuing Students

  A continuing student is required to attend or login to courses by end of day Tuesday of the second week of a course or they will be withdrawn as a non-returning student. If a student attends one class but not the other, the class not attended will be unregistered.

  Re-Entries and Graduate Re-Enrolls

  Re-Entries and Graduate Re-Enrolls are considered Active once the student attends week one. The first week is not considered a trial period as it is with new students. The attendance policy for continuing students will apply.

  Students Attending Two or More Courses

  If a student is enrolled in two or more courses during a given time period and attends one or more course regularly and never attends the other, the student will be unregistered from the course they never attempted.

  If a student is enrolled in two or more courses during a given time period and stops attending one after attending or logging in at least one time, the student is not withdrawn from the course, as the fourteen day rule only pertains to a student withdrawing from enrollment and not from individual courses if a student remains active.

  Notification of Absences

  As a courtesy, students are expected to inform their instructors or the office if they know they will have to miss a class. Students returning from an absence are expected to address missed material with the instructor outside of scheduled class hours.

  Affect of Absences on Grading

  Points will not be directly deducted from a student’s academic average because of absences. However, students can expect tests, quizzes, or other graded assignments to be scheduled without notice during any given class session. If a student misses a test, quiz, or assignment because of an absence, the instructor is not obligated and will not normally allow a make-up quiz, test, or assignment. Extenuating circumstances will be taken into consideration when deciding if make-up work will be permitted.

  Extenuating Circumstances

  If there are extenuating circumstances (such as a documented health problem, a family emergency, jury duty, military reserve service obligations, etc.) that caused an absence or is expected to cause absences in the future, the student should contact his or her instructor or the Academic Dean immediately.

  Graduation Awards

  A student who has maintained perfect attendance throughout the entire program will have this fact appropriately noted on the graduation exercises program.

• Credit Transfer Policy

  Transcript review policy

  Herzing University uses the Joint Statement on the Transfer and Award of Credit created by the American Association of Collegiate Registrars and Admissions Officers, the American Council on Education, and the Council for Higher Education Accreditation as a guideline for evaluating and awarding the transfer of credit. Within the statement, it sets the following guideline:

  Inter-Institutional Transfer of Credit

  Transfer of credit from one institution to another involves at least three considerations:

  1. the educational quality of the learning experience which the student transfers;
  2. the comparability of the nature, content, and level of the learning experience offered by the receiving institution; and
  3. the appropriateness and applicability of the learning experience to the programs offered by the receiving institution, in light of the student's educational goals.

  In addition, the student must have demonstrated understanding of the course material by earning a grade of C or better in classes taken at a prior college or university.

  We will accept credit for satisfactory scores on CLEP exams via CLEP Transcripts.

  Military Students go to College Credit for Military for more information regarding military transcripts.

  Please note that while Herzing University Online will try to apply as many incoming credits as possible, credits earned in subjects not directly relating to the program you wish to study may not be applied to that program. For example, healthcare classes would not correlate with a technology degree but may be applied toward the elective requirements for a technology degree until that requirement is filled.

  For an individual evaluation of your credits, please call an Admissions Advisor at 800-596-0724.

• Drug and Alcohol Policy

  Drug Free Campus Statement

  It is the policy of Herzing University to provide a positive environment which is conducive to learning. The unlawful possession, use or distribution of illicit drugs and alcohol on school property or in connection with any school activity is strictly prohibited. This prohibition applies to all employees and students. Violation of these provisions by a student may lead to the imposition of a disciplinary sanction, up to and including suspension or expulsion. Herzing University employees are also subject to disciplinary sanctions for violation of these provisions occurring on university property or the worksite during work time, up to and including termination from employment.

  Health Risks

  There are various health risks associated with the use of illicit drugs. Some of the more common problems are cited below:

  Drug	Health Risks
  Marijuana	Use can lead to an increase of heart rate of up to 50%, acute anxiety and tremendous mood swings. There is potential for long term physical and psychological damage.
  Cocaine	Use can affect the brain in seconds and result in heart or respiratory failure.
  Crack	Use can lead to a deep depression and intense dependency in a short time.
  Amphetamines	Use increases heart and breathing rates, raises blood pressure while often causing blurred vision, dizziness, lack of sleep and anxiety.

  Alcohol

  For those students who choose to use alcohol, Herzing University encourages students to drink responsibly. Consuming alcohol has many risk factors and can lead to dependency. With excessive use, liver, brain, heart and stomach destruction can occur without apparent symptoms. Alcohol is one of the leading causes of preventable deaths in the United States.

• Family Education Rights and Privacy Act (FERPA)

  Herzing University complies with the Family Educational Rights and Privacy Act of 1974. The purpose of this act is to allow you, as a student, to know what educational records are kept by the University, to provide you the right to inspect such records and ask for corrections, if necessary, and to control the release of such information to those who are not involved in the educational process. Under The Privacy Act, directory information is made available to anyone who requests it unless you specifically ask that this not be done. The only information that Herzing University considers in this category is as follows: name, major field of study, dates of attendance, full-time, part-time status, activities, awards, school-sponsored e-mail, and diploma or degree awarded.

  The administrative office on each campus will, upon request, provide you with a statement showing which records are maintained, where to find them, how to make a request to inspect the records, how to ask for a correction, who has access to the records, and how you may release information to others.

• Grading Policy

  Grade Scale

  In most cases, letter grades are awarded as shown below unless a different scale is outlined in a specific course syllabus.

  Letter Grade	Quality Points	Percentage Range
  A	4.00	93-100
  A-	3.75	90-92
  B +	3.25	87-89
  B	3.00	83-86
  B -	2.75	80-82
  C+	2.25	76-79
  C	2.00	70-75
  D+	1.25	66-69
  D	1.00	60-65
  F	0.00	Anything below the minimum passing grade for the course

  Letter Grade Explanation

  W
  I
  TR
  EX
  P

  = Withdrawal Prior to Mid-Term
  = Incomplete
  = Transfer
  = Exempt
  = Pass

  Minimum Passing Grade

  The minimum passing grade in most courses at Herzing University is a D (60%). However, the minimum passing grade for certain healthcare core courses is a C+ (76%). This effects courses with the course prefixes of DH, DS, NA, NF, NO, NW, PN, PT, RT, and ST. Other courses may have other specific minimum passing grades, in which case they will be outlined in the course syllabus. When the minimum passing grade is not achieved, a grade of F is assigned.

  Incompletes

  A grade of Incomplete (I) will be given to a student only in cases where the student is not able to complete the work for a course due to extenuating circumstances. It is only given with the permission of the Academic Dean. If the “I” is not removed and replaced with the actual grade earned within two class weeks after the start of the next academic period, it will automatically be replaced with the grade of “F” and the course will have to be repeated if required for graduation.

  Transfer Grades

  A grade of Transfer (TR) will be given to a student denoting credits allowed toward completion of a program based on completion of transferable work at another postsecondary institution. (See Transfers of Credits from Other Colleges and Universities) No more than 75% of a student’s credits toward a degree/diploma may be transferred to the University. A grade of (TR) is not calculated into the grade point average.

• Grievance and Complaint Procedures

  Every student has the right to file a grievance/complaint about any procedure at the University, any action taken by an official of the University, any failure by officials of the University to properly follow the appeals procedures outlined above, or any perceived discrimination on the basis of sex, religion, color, creed, national origin, disability, age, marital status, or sexual orientation. Grievances / Complaints may be filed orally or in writing, unless to the Campus President or to the Vice President of Operations in which cases the grievance/complaint must be in writing, following the procedure below.

  1. Grievances / Complaints may be addressed to the senior person in the office to which the matter pertains (i.e., to the Director of Financial Services for financial aid matters or to the Academic Dean for education matters), or may be presented to the Campus President.
  2. Grievances / Complaints should be filed within 15 calendar days of the occurrence of the matter about which the grievance/complaint is being made. Grievances / Complaints, whether oral or written, should describe briefly, but completely, the nature of the grievance / complaint and the solution sought.
  3. Grievances / Complaints addressed to an official of the University other than the Campus President may be resubmitted to the Campus President if the complainant is not satisfied with the resolution, and in such case must be in writing. The Campus President will attempt to render a decision within seven days of receipt of the complaint, and the decision will be in writing.
  4. If not satisfied with the decision of the Campus President or if the grievance or complaint is in regards to the Campus President, the student may send a written appeal to the Vice President of Operations or the University President at the University’s central office in Milwaukee, Wisconsin, and the respective officer in the central office will attempt to render a decision within seven days and the decision will be in writing.
  5. While all students are encouraged to seek resolution of grievances/complaints with university officials, any student may communicate a grievance/complaint directly to either the state organization that oversees private post-secondary education in his or her state or the institutional accrediting body.
  6. Any unresolved dispute or claim that a student wishes to pursue further will be handled with binding arbitration as outlined in the following section.

  State Contact Information for Student Complaint Processes

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• Non-Discrimination Notice

  It is the policy of Herzing University that no one may be denied admission to the University on the basis of race, color, national origin, sex, disability, or age.

  The following persons have been designated to handle inquiries regarding the non-discrimination policies for their campus:

  Akron Institute of Herzing University
  Dave LaRue, Campus President
  1600 South Arlington, Suite 100
  Akron, OH 44306
  Phone: 330-724-1600

  Herzing University - Atlanta
  Frank Webster, Campus President
  3393 Peachtree Road, NE
  Atlanta, GA 30326
  Phone: 404-816-4533

  Herzing University - Birmingham
  Don Lewis, Campus President
  280 West Valley Avenue
  Birmingham, AL 35209
  Phone: (205) 916-2800

  Herzing University - Brookfield
  Brian Olson, Acting Campus President
  555 South Executive Drive
  Brookfield, WI 53005
  Phone: 262-649-1710

  Herzing University - Kenosha
  Krista Wills, Campus President
  4006 Washington Road
  Kenosha, WI 53144
  Phone: 1-866-724-9144

  Herzing University - Madison
  Don Madelung, Campus President
  5218 East Terrace Drive
  Madison, WI 53718
  Phone: (608) 249-6611

  Herzing University - Minneapolis
  John Slama, Campus President
  5700 West Broadway
  Minneapolis, MN 55428
  Phone: (763) 535-3000

  Herzing University - New Orleans
  Mark Aspiazu, Campus President
  2500 Williams Boulevard
  Kenner, LA 70062
  Phone: (504) 733-0074

  Omaha School of Massage and Healthcare of Herzing University
  Steve Carper, Campus President
  9748 Park Drive
  Omaha, NE 68127
  Phone: (402) 331-3694

  Herzing University - Online
  Todd Rickel, Campus President
  Administrative Offices
  W140 N8917 Lilly Road
  Menomonee Falls, WI 53051
  Phone: (414) 271-8103

  Herzing University - Orlando
  Heather Antonacci, Campus President
  1865 SR 436
  Winter Park, FL 32792
  Phone: (407) 478-0500

  Herzing University - Toledo
  Brian Olson, Acting Campus President
  5212 Hill Avenue
  Toledo, OH 43615
  Phone: (419) 776-0300

  Herzing University - Home Office
  HR Manager
  525 N. 6th Street
  Milwaukee, WI 53203
  Phone: (414) 271-8103

• Peer to Peer File Sharing

  Acceptable Use of Computing Resources and Peer-to-Peer File Sharing

  This policy provides guidelines for the appropriate and inappropriate use of the computing resources of Herzing University. It applies to all users of the University’s computing resources including students, faculty, staff, alumni, and guests of the University. Computing resources include all computers, related equipment, software, data, and local area networks for which the University is responsible as well as networks throughout the world to which the University provides computer access.

  The computing resources of Herzing University are intended to be used for its programs of instruction and research and to conduct the legitimate business of the University. All users must have proper authorization for the use of the University’s computing resources. Users are responsible for seeing that these computing resources are used in an effective, ethical, and legal manner. Users must apply standards of normal academic and professional ethics and considerate conduct to their use of the University’s computing resources. Users must be aware of the legal and moral responsibility for ethical conduct in the use of computing resources. Users have a responsibility not to abuse the network and resources and to respect the privacy, copyrights, and intellectual property rights of others.

  In addition to the policy contained herein, usage must be in accordance with applicable University procedures and applicable state and federal laws. Among the more important laws are the Federal Computer Abuse Amendment Act of 1994, the Federal Electronic Communications Privacy Act, and the U.S. Copyright Act.

  Policy violations generally fall into four categories and involve the use of computing resources to:

  1. Harass, threaten, or otherwise cause harm to specific individuals or classes of individuals.
  2. Impede, interfere with, impair, or otherwise cause harm to the activities of others.
  3. Download, post, or install to University computers or transport across University networks material that is sexually explicit or offensive or material that is illegal, proprietary, in violation of license agreements, in violation of copyrights, in violation of University contracts, or otherwise damaging to the institution.
  4. Recklessly or maliciously interfere with or damage computer or network resources or computer data, files, or other information. Penalties for violating these guidelines can range from a reprimand in the student’s file to expulsion.

  Examples (not a comprehensive list) of policy violations related to the above four categories include:

  1. Sending an individual or group repeated and unwanted (harassing) e-mail or using e-mail to threaten someone.
  2. Accessing, or attempting to access, another individual’s data or information without proper authorization (e.g., using another’s computing account and password to look at their personal information).
  3. Propagating electronic chain mail or sending forged or falsified e-mail.
  4. Obtaining, possessing, using, or attempting to use someone else’s password, regardless of how the password was obtained.
  5. Copying a graphical image from a website without permission.
  6. Posting a University site-licensed program to a public bulletin board.
  7. Using illegally obtained licensed data, software, or licensed data/software in violation of their licenses or purchase agreements.
  8. Releasing a virus, worm, or other program that damages or otherwise harms a system or network.
  9. Accessing, displaying, storing, or transmitting sexually explicit or offensive language or images.

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• Test Out Exams

  An appointed faculty member or the Academic Dean may exempt students from certain courses as the result of examination. Students are allowed only one attempt to take the challenge examination per course and must achieve a grade equivalent to a B or better (85%) to be exempted from the course. Students will receive credit for the course(s) from which they are exempted and the course(s) will be listed as “EX” on the student’s transcript. Students may not exempt more than 25% of the credits required for a degree/diploma, and the total of credits transferred from other colleges plus course exemption credits may not exceed 75% of the credits required for the degree/diploma sought.

  Students who wish to attempt to exempt any course or courses in their education program should do so prior to starting classes but no later than eight weeks after matriculation (refer to current “Fee Schedule” for course exemption examination fee). Students interested in exempting classes should see the Academic Dean. Students with special circumstances may be allowed to take an exemption exam later than the first eight weeks of matriculation by appealing to the Academic Dean.

• Withdrawing From a Course or Enrollment

  Withdrawal From Individual Courses

  Students may voluntarily withdraw themselves from a course at any time by notifying the Academic Dean or Registrar. If a student has already attended or logged into the class he or she is wishing to drop then the grade for the course will be based on the date the withdrawal is requested. If the request to withdrawal from an individual course is before the midway point of the course the grade assigned will be a ‘W’. If the request to withdrawal from an individual course is after the midway point the grade assigned will be an ‘F’. The midpoint of the course varies depending on the length of the course. For example, the midpoint of the course starts on the Monday of the third week in a four-week course, the Monday of the fifth week in an eight-week course, and the Monday of the ninth week in a 16-week course. The course letter grade will be included in the calculation of the student’s GPA.

  A student who withdraws from a course does not get a tuition reduction. If a student completely withdraws from the University, the tuition reduction (if any) will conform to the refund policy of the University.

  Withdrawal from University

  A student may withdraw from Herzing University at any time by notifying the Academic Dean or Registrar. If the withdrawal occurs during an ongoing semester, the grade assigned to each course will be based on the student’s overall last date of attendance with the University. If the student’s overall last date of attendance is prior to the midway point of the course then the grade assigned will be a ‘W’. If the student’s overall last date of attendance is after the midpoint of a course then the grade assigned will be an ‘F’. The University will withdraw a student if he or she fails to attend all their courses for a period of 14 days. The withdrawal will be effective from the last date of attendance.