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How to Go from Help Desk/Tech Support to Software Developer

Leverage your skills into a new career

If you’ve worked as a help desk representative for a significant amount of time, you may have aspirations to expand your skill set and learn more about what’s possible in the technology space. One possible career path you may consider is a position as a software developer or engineer.

While the daily responsibilities and duties of a software developer versus a help desk representative are very different, both positions require a general understanding of computers, data, networks, and servers.

Your experience and skills developed in a technical support role can be a springboard to a new career path in software development.

Young Students Going from Help Desk to Software Developer Online


Prepare to expand your qualifications

Going from help desk representative to software development will require additional education. However, you will already have technical experience under your belt that will be desirable for future employers—and customer service skills that can translate well into a software development team, where clear communication is vital.

Furthermore, you will already have a foundation for understanding important topics in software development, including:

  • Computer networks
  • Computer architecture and troubleshooting
  • Computer science
  • Database concepts and applications
  • Computer security

Job outlook

According to the Bureau of Labor Statistics, employment of software developers, quality assurance analysts, and testers is expected to rise 22% from 2020-2030, faster than the average across all U.S. occupations.

In addition to a reported annual average salary of $114,270 ($54.94 per hour), software development represents a high-paying, in-demand job both now and in the future.*

It's a great time to begin earning the education you need to compete for jobs on this quickly growing career path.


Go from troubleshooter to creator

As a help desk representative, you may work with a database of usernames and passwords for the purpose of resetting user login information, but, as a software developer you could end up writing the application that allows support users to access this database, which requires a deeper technical understanding of how the application functions.

This only scratches the surface of what’s possible with a career in software development. As a software developer, your primary focus is creating documents in the virtual space, which could include user profiles, e-commerce pages, or even real-time data analytics for your company for both desktop and mobile applications.


Learn flexible skills for a variety of projects

Beyond working with more technical and specialist skillsets in the field of software development, you can potentially find great diversity in your work across a wide array of industries. Many businesses can benefit from improving their virtual infrastructure, and consistently invest in their own systems to improve the experience for both employees and customers.

Whether it’s a restaurant that needs to improve their virtual infrastructure for how they handle customer orders or a new business that wants to implement a system for managing their virtual inventory, your choices are almost without end.

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