Skip to main content

Information Technology (IT) Technical Support
Online Diploma Program

Get a fast start in IT by earning an online diploma

AccreditationAccredited by the Higher Learning Commission
Program lengthAs few as 8 months
Credits to graduate24 credits
Format100% online classes you can take right at home
CertificationPrepare for CompTIA A+, Network+, and Security+ certifications—we pay for your exam prep and first attempt on all three exams!
CareersCareer-focused curriculum designed to prepare you to become an IT Support Technician
PathwaysDirect pathway into an IT associate or bachelor’s degree program
Waived enrollment fee Classes start March 6th
Apply Now

Begin your IT education and get your career moving

Your unique technical, creative and problem-solving skillset can be a perfect fit for a career in information technology. Take the first key step: get educated, position yourself for a good entry-level job, and build a foundation for career advancement.

By enrolling in an IT diploma program focusing on in-demand technical support concepts, you’ll become qualified for key certifications like CompTIA A+, Network+ and Security+ and prepared for success right from the start. Our online diploma program is designed to help you graduate with a career-focused credential fast, so you can find work and begin walking your new career pathway as you continue to develop your skills.

  • Learn online in Herzing’s Everywhere Classroom: on your schedule, at your pace
  • Course subjects include programming logic, database concepts and applications, computer networks, operating systems, network security, network infrastructure, and more
  • Earn college-level credit you can transfer into an Associate of Science or Bachelor of Science in Information Technology

The Bureau of Labor Statistics projects employment of computer support specialists to grow 9% from 2020-2030, faster than the average across all U.S. occupations. The time is now to build your IT skills and join this growing career field.

We exist to help you better yourself and find greater success in your work. You are possible with Herzing University.

Classes Start March 6th

Learn More Today

Have you taken the TEAS test?

Opt-In to Receive SMS Messages

By selecting this button you agree to receive updates and alerts from Herzing University. Text HELP to 85109 for help, Text STOP to 85109 to end. Msg & Data Rates May Apply. By opting in, I authorize Herzing University to deliver SMS messages and I understand that I am not required to opt in as a condition of enrollment. By leaving this box unchecked you will not be opted in for SMS messages. Click to read Terms and Conditions and Privacy Policy.

Curriculum

IT Technical Support diploma classes & curriculum details

Our diploma program provides you with an understanding of foundational IT skills required to support both users and information systems in typical organizational environments. Learn how computer networks work, administration of Windows-based desktops and Linux-based desktops and servers, the fundamentals of database design and administration, implementation of basic security systems, and much more.

The career-focused curriculum is designed to help you succeed in your first job in a generalist IT support role.

All classes are delivered online through the Canvas learning management system.

ProgramMonthsiCredits
Diploma in Information Technology - Technical Support824

i. Average number of months for students to complete program

Required Courses

All courses, 24.00 semester credit hours, are required.

OR

Certifications

Get educated, and get certified

Complete our diploma program and we will pay for your exam prep and first exam attempts for three key CompTIA certifications:1

  • CompTIA A+. Master and confirm your core IT skills and knowledge necessary for success in a variety of IT support positions.
  • CompTIA Network+. Show employers you’ve got the ability to configure, manage, and troubleshoot IT infrastructure.
  • CompTIA Security+. Prove your proficiency in basic IT security skills required for roles in cyber security and systems administration.

Our goal is to fully prepare you with the comprehensive skillset needed to excel professionally immediately upon graduating. Earning formal education in IT support and getting certified is a great way to maximize your qualification for a good job straight out of school.

Certified IT Support Technician
Tuition & Cost

Tuition & Cost

The cost of tuition for the Diploma in IT program is $495 per credit.

You can potentially earn even greater savings by transferring credit from prior college coursework, applying for financial aid, or potential partnership opportunities through your employer.

Our goal is your career advancement. That’s why we are always working to improve our curriculum and processes to make our program as affordable as possible while preparing you best for success in your work.

Find my estimate

 Scholarships & Financial Aid

You may be eligible for multiple scholarships and grants, both through Herzing University and several national scholarship websites.

Find scholarships and grants 

 Military/Veteran Discounts

Veterans, Active Duty U.S. Servicemembers, and spouses may qualify for a 10% tuition discount or tuition reduction to $250 per credit.

VA/Military benefits 

Requirements

Enrollment requirements

Prerequisites to enroll in the Herzing University Information Technology Technical Support diploma program include:

  • Hold a high school diploma, GED or equivalent
  • Meet with a Herzing admissions advisor
  • Fill out an enrollment application

With Herzing University advancing your career IS possible. We are here to help you take the first step.

Eligible states for enrollment: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Classes Start March 6th

Waived Enrollment Fee
FAQ

Frequently Asked Questions

The best way to gain experience in the field of IT is to get educated and start working! A great way to find a good entry-level job is to become educated in the field of IT, ready to thrive right from your first day without as steep of a learning curve.

While it may be possible to find an IT-related position, such as computer network support specialist, by taking minimal postsecondary classes, employers may require an associate or bachelor’s degree from potential applicants.

Every job and every employer will have their own set of requirements depending on the job. Given how quickly things can evolve in the world of information technology, your best preparation for any future job roles, or advancement, is continuing your education.

Your potential salary can vary widely depending on your career path. Information technology covers a broad array of jobs, from entry-level positions in user support to advanced managerial or executive-level roles.

According to the Bureau of Labor Statistics (BLS), the average wage estimate for computer network support specialists is $71,350 per year, while computer and information systems managers can potentially earn well beyond $100,000 per year.* There are many other jobs in IT you may pursue falling within that general range, including computer programmer, software developer, information security analyst, database administrator, and much more.

In the field of IT, you can build the career of your choosing and potentially make an excellent salary no matter which path you walk.

Information Technology (IT) is a broad and evolving career field encompassing a wide variety of tasks and core competencies. Because of this there are many types of IT degrees to choose from in addition to IT management, including:

Bachelor’s degree holders may consider additional graduate and post-graduate education in IT, including master’s degrees or post-master’s certificates.

Herzing University’s post-baccalaureate programs emphasize the business side of technology, including MBA options in data analytics and technology management, and a post-master’s certificate in IT management.

Because IT is such a diverse field requiring a wide array of skills and personality types, there’s a really good chance there’s an IT job out there that’s right for you.

A career in information technology could be right for you if you:

  • Enjoy working with computers
  • Can work well in a wide range of environments
  • Find technical problem-solving very satisfying
  • Work well alone and in a team

We’ve put together a quiz that helps you determine the IT degree that’s right for you.

How long it takes to earn an information technology degree depends on the degree level you choose. With Herzing University, programs last from less than 1 year to just under 3 years:i

  • Diploma in Information Technology - Technical Support: 8 months
  • Associate of Science in Information Technology: 16 months
  • Bachelor of Science in Information Technology: 32 months

i. Average number of months for students to complete each program

The best first step you can take towards becoming an IT support technician is earning a foundational education in IT.

Earning an IT technical support diploma or an associate degree in information technology can help you build the skills and knowledge you need to succeed in your first job as an IT support tech. Class topics include computer networks, database concepts, computer architecture and troubleshooting, Linux administration, network infrastructure administration, and much more.

Locations

Program Finder

Diploma in Information Technology - Technical Support Degree Programs

Showing 1 program for the Online campus

On Campus| Online

To learn more about this program, click the Request Info button to the right.

Request Information

Ready to get started?

Contact us to request more information

Opt-In to Receive SMS Messages

By selecting this button you agree to receive updates and alerts from Herzing University. Text HELP to 85109 for help, Text STOP to 85109 to end. Msg & Data Rates May Apply. By opting in, I authorize Herzing University to deliver SMS messages and I understand that I am not required to opt in as a condition of enrollment. By leaving this box unchecked you will not be opted in for SMS messages. Click to read Terms and Conditions and Privacy Policy.

Accreditation

Accreditation & Disclosures

Herzing University is accredited by the Higher Learning Commission (hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education.

1. Certification is not a state requirement. Payment for first exam attempt(s) requires meeting certain University guidelines, including passing specified courses, completion of exam preparation materials, and more. Please contact admissions for more information.

View Herzing University Accreditation and Approvals

* Bureau of Labor Statistics (BLS), U.S. Department of Labor, Occupational Outlook Handbook 2021. BLS estimates do not represent entry-level wages and/or salaries. Multiple factors, including prior experience, age, geography market in which you want to work and degree field, will affect career outcomes and earnings. Herzing neither represents that its graduates will earn the average salaries calculated by BLS for a particular job nor guarantees that graduation from its program will result in a job, promotion, salary increase or other career growth.

Eligible states for enrollment: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Request Information
Ready to get started?

Contact us to request more information

Have you taken the TEAS test?

Opt-In to Receive SMS Messages

By selecting this button you agree to receive updates and alerts from Herzing University. Text HELP to 85109 for help, Text STOP to 85109 to end. Msg & Data Rates May Apply. By opting in, I authorize Herzing University to deliver SMS messages and I understand that I am not required to opt in as a condition of enrollment. By leaving this box unchecked you will not be opted in for SMS messages. Click to read Terms and Conditions and Privacy Policy.
Schedule a Tour
Schedule a Campus Tour

Opt-In to Receive SMS Messages

By selecting this button you agree to receive updates and alerts from Herzing University. Text HELP to 85109 for help, Text STOP to 85109 to end. Msg & Data Rates May Apply. By opting in, I authorize Herzing University to deliver SMS messages and I understand that I am not required to opt in as a condition of enrollment. By leaving this box unchecked you will not be opted in for SMS messages. Click to read Terms and Conditions and Privacy Policy.
Schedule a Call
Schedule a Campus Call

Opt-In to Receive SMS Messages

By selecting this button you agree to receive updates and alerts from Herzing University. Text HELP to 85109 for help, Text STOP to 85109 to end. Msg & Data Rates May Apply. By opting in, I authorize Herzing University to deliver SMS messages and I understand that I am not required to opt in as a condition of enrollment. By leaving this box unchecked you will not be opted in for SMS messages. Click to read Terms and Conditions and Privacy Policy.
Herzing Tuition Wizard

The program has an automatic transfer of credits, and allows you to transfer up to additional credits.

  Transfer Credits

The program allows you to transfer up to credits.

  Transfer Credits

The program allows you to transfer up to credit hours.

  Transfer Credit Hours
Diploma in Information Technology - Technical Support Online Campus
Tuition
Cost per Credit$495.00
Base Tuition$11,880.00
Savings from Transfer Credits (18 x $495.00 )(-$8,910.00)
Estimated Tuition Cost*$2,970.00
Fees
One-time Program Fee$0.00
Per-semester Program Fee$375.00
Per-semester Learner Resource Fee$490.00
Estimated Total Fee*$865.00
Total Semesters 1
RequiredNeeded
21
Total Credits
RequiredNeeded
246
Estimated Cost 2
Base CostYour Cost
$13,610.00$3,835.00
Estimated Savings*
$9,775.00

Available Scholarships

Who Can Apply

Available to applicants in any program that demonstrate a financial need, who are unable to cover cost of attendance with alternative resources

Requirements

Must show financial need and are unable to cover cost of attendance with alternative resources

Who Can Apply

Employees of a business participating in the Herzing Partnerships Program

Requirements
  • Documentation showing proof of employment is required
  • Recipients must be packaged at direct cost (receiving financial aid for tuition and fees only)
Who Can Apply

Herzing is excited to award this scholarship during the season on giving. This scholarship is available to new, current, or re-enrolled student applicants.

Requirements

Must maintain continuous enrollment and submit online form. Recipients are chosen at random. For more information, please contact your Financial Advisor.


Questions?

Reach out to a member of the Financial Aid team at the Online campus:

Financial Aid Team
(866) 508-0748
fa@herzing.edu

1 

Actual semesters to complete are dependent upon university approved transfer credits and program mapping.

2 

Estimated program length, estimated number of semesters, and estimated program shown above are standard by program for each student based on: a student taking a full-time course load each semester, the student not having any transfer credits (from previous Herzing experiences or from other post-secondary institutions), and successful completion of each course.

Current tuition rates for Nursing programs are effective through the Summer 2022 semester, and tuition rates for all non-Nursing programs are effective through the Fall 2022 semester.