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Success Stories

Journey of Compassion: Ashley Smith's Story in Healthcare

Ashley Smith
Ashley Smith

Herzing Alumni


Alumni Spotlight

As healthcare administration evolves, Ashley Smith shines as a testament to resilience, compassion, and unyielding commitment. A graduate of Herzing University's Healthcare Administration program, Ashley's path—from her start as a patient service representative to her current role as a Patient Access Specialist—epitomizes the unwavering spirit and genuine dedication to service that all healthcare professionals should have.

Navigating Roles & Responsibilities

As a Patient Access Specialist, Ashley's days are filled with everyday norms like checking patients in, scheduling appointments, managing phone inquiries, and participating in crucial team meetings. Beyond these tasks, Ashley helps coordinate same-day appointments for patients needing urgent care and delivers timely and efficient healthcare services no matter the complexity.

Reflecting on her journey from Herzing University to her current role, Ashley attributes her motivation to pursue a career in healthcare to her innate desire to help others. Starting as a patient service representative in urgent care, Ashley quickly rose through the ranks. She sought out new challenges and opportunities for growth.

"My career path in healthcare administration has been driven by my passion for helping others and my desire to lead and make a positive impact," shared Ashley. "Every step of the way, I've been guided by a commitment to excellence and a dedication to providing compassionate care."

The Cornerstone of Her Educational Journey

Throughout her journey, Ashley credits her education at Herzing University for equipping her with the skills and knowledge essential for success in the healthcare field. Courses such as Healthcare Policy and Conflict Resolution provided Ashley with practical insights and tools she has applied in her profession. These courses enabled her to navigate complex situations with confidence and expertise.

"The Healthcare Policy class at Herzing University was particularly enlightening for me," said Ashley. "It not only broadened my understanding of healthcare systems but also equipped me with practical skills that have proven invaluable in my career."

Where Healthcare Can Progress

As Ashley looks to the future of healthcare, she anticipates a continued evolution marked by advancing technology and a greater emphasis on patient-centered care. With healthcare becoming increasingly reliant on technology, Ashley believes that educators must adapt their approaches to prepare students for these changes effectively.

"The future of healthcare is becoming more technology-driven, and educators must prioritize preparing students to navigate this new landscape," explained Ashley. "By incorporating technology into their curriculum and fostering a culture of innovation, we can empower students to thrive in an ever-changing healthcare environment."

Family Impact and Lessons Learned

Despite facing significant challenges, including homelessness and personal hardships, Ashley's determination and resilience propelled her on her journey toward success. Her advice to current Herzing students facing similar obstacles is simple yet profound: persevere and never lose sight of your goals.

"Despite the challenges I faced, I remained determined to complete my education and pursue my dreams," shared Ashley. "I want to encourage current Herzing students facing adversity to stay focused, seek support when needed and remember that they can achieve their goals, no matter the obstacles."

In reflecting on her early life experiences, Ashley acknowledges the profound impact of her two grandparents’ battles with cancer, which ultimately inspired her to pursue a healthcare career. Through her journey, Ashley remains steadfast in her commitment to helping others and making a positive difference in their lives.

"Seeing my grandparents struggle ignited a passion within me to help others facing similar challenges," Ashley said. "Every day, I'm reminded of the importance of compassion, empathy and dedication in providing quality healthcare to those in need."

As Ashley continues to chart her path in healthcare administration, her unwavering commitment to excellence and her dedication to serving others serve as a testament to her remarkable journey and her enduring impact on the healthcare community.

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