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Herzing Staff

People Need Tech Support — Will You Answer the Call?

We’ve all had that moment where we need — desperately need — tech support. It’s a common occurrence in the 21st century and it can take on any form.

You’re an office professional working remotely and the company’s VPN stops working. You’re a college student and your computer freezes the night before your next term paper is due. Your parents are calling again hoping that you can somehow solve their latest computer issue from three states away.

We’ve all had that moment where we need — desperately need — tech support. It’s a common occurrence in the 21st century and it can take on any form.

While someone technologically savvy or someone with access to a good YouTube video can fix some issues, we all have had to reach out to a professional to fix some tech issues. IT specialists don’t just pop up out of thin air — there’s a specialized degree path that gives them the tools, training, and opportunity to make a great living saving us from the technological tethers of our everyday life.

Here’s a quick synopsis of all the things you need to know to join the front lines and become an IT professional!

How does IT impact major industries?

Our world is more technologically advanced than ever before, but that doesn’t mean our daily lives aren’t vulnerable. Hackers are continuously looking for new vulnerabilities to exploit organizations, individuals and even governments. As an IT specialist, you can help develop and implement security measures to protect computer networks from intrusion and theft.

Every year our technology grows, your knowledge and expertise will become more in demand. According to the Bureau of Labor Statistics, demand for IT professionals will stem from a general demand for cloud computing, the storage of big data and overall information security. These changes affect many industries including healthcare, business, education and more. 

As a security technology professional, you’ll be the expert in the room on must-have topics like:

  • Computer and network forensics
  • Ethical hacking
  • Information assurance and security
  • Network defense
  • Network security design

With the right degree path, you can become the IT Help Desk for some of the world’s most critical infrastructure.

What is the career outlook for this profession?

The Bureau of Labor Statistics projects employment of computer support specialists to grow 9% from 2020 to 2030, faster than the average across all U.S. occupations. The time is now to build your IT skills and join this growing career field.

Herzing University offers multiple degree programs that can become the foundation for your path into a variety of career fields and job pathways, including:

  • Cybersecurity
  • Data Analytics
  • IT Technology
  • Software Development

These careers can place you in any industry you can imagine. What’s your dream? This is one way you can achieve it.

What’s Next?

Once you find the career, luckily, Herzing University’s wide scope of options makes it easy to start, easy to navigate and far simpler to complete your journey with the skills, the degree, and the job opportunities to choose from.

While there is much you still don’t know about the benefits of a technology degree, you can connect with our Admissions Department to get started.

Through our online Bachelor of Information Technology degree program and other IT-related degree paths, you can:

  • Learn online in Herzing’s Everywhere Classroom: on your schedule, at your pace
  • Focus on class topics related to computer networks, network security, routers and switches, cloud computing, network and server operating systems, and much more
  • Focus your study in a growing field including an IT concentration in data analytics with an emphasis in statistics, Python and R programming for data analytics, data management, and data presentation and visualization

Are you ready to answer the call when businesses, government, healthcare professionals, and individuals around the world need IT to help? Start your journey toward an inspired and important career today.

Learn More About Our IT Tech Support Program!


* Bureau of Labor Statistics (BLS), U.S. Department of Labor, Occupational Employment and Wage Statistics 2023 / Occupational Outlook Handbook 2022. BLS estimates do not represent entry-level wages and/or salaries. Multiple factors, including prior experience, age, geography market in which you want to work and degree field, will affect career outcomes and earnings. Herzing neither represents that its graduates will earn the average salaries calculated by BLS for a particular job nor guarantees that graduation from its program will result in a job, promotion, salary increase or other career growth.

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