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Herzing University

Online Proctoring

Herzing University use of Online Proctoring

Overview

Herzing is committed to providing a high quality education that prepares students for national certification exams and, as part of that commitment, requires proctored exams throughout the curriculum

Validating students' knowledge acquisition and preparing them for third-party exams are critical to the student’s academic experience. Remote exam administration offers flexibility and accessibility for students while requiring thoughtful approaches to uphold academic integrity beyond traditional in person proctoring methods.  Based on guidance and recommendations from HESI, ProctorU was selected as our current proctoring service.

Data Privacy & Security

  • When Herzing University selects exam proctoring services, Herzing audited their data collection and privacy policies for compliance with Herzing’s core values: professionalism, respect, integrity, caring, and engagement, which are encompassed in the “P.R.I.C.E. of Success” framework. 
  • Herzing University will conduct a Data Protection Impact Assessment to determine the extent to which there are legitimate privacy/security issues. As a result, the University will identify mitigating measures available to address valid privacy/security concerns. Herzing University will ensure compliance with privacy and security laws applicable to institutions of higher education and in the jurisdictions in which it operates.
  • Herzing University limits access to exam recordings.
  • Herzing University does not allow any faculty other than the course instructor or authorized staff to access any exam recordings. 
  • All faculty have received training on the use of the exam proctoring services, including ensuring data privacy.
  • Herzing University is responsible for evaluating and determining student compliance when exam activity is flagged by the proctoring service. While ProctorU and Proctorio provide monitoring and reporting, all academic integrity decisions are made by the University in accordance with its established policies. Students who wish to dispute a determination may do so through the standard University academic appeals process.
  • To preserve exam integrity, exam recordings are not made available to students. 

Issues regarding Discrimination and Students Experiencing Disabilities

Herzing University is committed to creating a learning experience that is as accessible and inclusive as possible. To this end, Herzing University complies with all federal education anti-discrimination laws, including but not limited to Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Equal Educational Opportunities Act of 1974, and Title II of the Americans with Disabilities Act of 1990, among others.

  • Herzing University requires all exam proctoring services to adhere to all applicable laws, including FERPA and the ADA.
  • In alignment with Herzing’s anti-discrimination values, Herzing University employees, and not the exam proctoring software, make all determinations regarding student behavior during exams.
    • Though the proctoring service may flag certain student behavior as allegedly “suspicious,” students will not automatically receive grade deductions or other disciplines.
    • Exam administrators (i.e., Herzing instructors of record and appropriate academic leadership) independently review all flagged exams and determine whether any violations of Herzing’s academic integrity policies have occurred.
  • Herzing University students who experience a disability and anticipate any issues related to the use of proctored exams can contact the ADA Coordinators, to discuss whether they qualify for support and reasonable accommodation under the University ADA Policy. https://www.herzing.edu/services-disabled-students.
  • Approved, reasonable accommodations are entered into the student’s profile in either ProctorU or Proctorio and are visible to the online proctor during the exam.

ProctorU

Additional Information on ProctorU

Herzing University selected ProctorU as its proctoring solution due to its unique approach to student data privacy and collection concerns, including:

  • Test-taker data is secured and processed through multiple layers of encryption.

ProctorU has dedicated Partner Success Managers who regularly communicate and coordinate with Herzing University about compliance. Herzing University will contact ProctorU’s customer support personnel for resolution of any specific student inquiries.  Students should direct their questions to their student services advisor.

Proctorio

Additional Information on Proctorio

Herzing University selected Proctorio as its proctoring solution due to its unique approach to student data privacy and collection concerns, including: 

  • Test taker data is secured and processed through multiple layers of encryption. 
  • “Transmission from the test taker’s device to Proctorio’s data center happens over TLS 1.2 or 1.3 and, if the browser supports it, Perfect Forward Secrecy (PFS). Data at rest within Proctorio’s data center is encrypted using AES-256 and is protected with FIPS 140-2 compliance. All data centers are ISO 27001 certified and SOC 2 attested. Our browser extension uses an encryption layer secured with AES-GCM. The Proctorio platform undergoes daily vulnerability and penetration tests. Proctorio engaged a leading information security consulting company to perform a month-long security assessment of its software and cloud environment in mid-2020. The audit result is posted publicly on the Proctorio website.  Proctorio is also currently undergoing an SSAE 16 audit. The SOC 2 Type 1 Audit is expected to be completed by the end of February 2021, which will then lead to pursuing a SOC 2 Type 2 audit later in 2021.”[1] 

Proctorio has dedicated Partner Success Managers on staff that regularly communicate and coordinate with Herzing University about compliance. Herzing University will contact Proctorio’s customer support personnel for resolution of any specific student inquiries.  Students should direct their question to their student services advisor. 

For additional background on Proctorio and its proctoring services, Herzing University refers students to Proctorio’s full statement in response to questions from the United States Senate: https://epic.org/privacy/dccppa/online-test-proctoring/Proctorio-senate-response-010721.pdf 

[1] See Proctorio Response to the United States Senate, p. 17.  https://epic.org/privacy/dccppa/online-test-proctoring/Proctorio-senate-response-010721.pdf